About

Turismo Inkaiko

Wholesaler Tour Operator

Since 1980 Turismo Inkaiko has been working to provide a premier touristic experience. We specialize in matching your unique desires with unique destinations. Our vast experience allows us to provide you with the best experience based on your unique travel requirements. We can help our clients get the most out of their trip while enjoying all Peru has to offer.


History

Turismo Inkaiko

Turismo Inkaiko is an organization with 42 years in the market. In this period, it has been able to transmit to its customers and suppliers a message of professionalism and seriousness in the services and experiences it offers to its users.

The message is to tell our clients that we are a Peruvian company of experience and solidity in what we offer. It is for these reasons that we show the institutional course in the following terms:


Turismo Inkaiko is an organization that is dedicated to making people’s dreams of travel and knowledge of new places come true. We work so that people have more and better opportunities to travel and expand their horizons. In addition, we work to make known the values and attractions of our area to the world. Proud to belong to large prestigious institutions such as APAVIT, COTAL, and AFEET, we are also proudly Ambassadors of Brand Peru. Turismo Inkaiko is focused on promoting international relations, travel, and tourism in Peru.

MISSION
Our main mission is to provide daily unique experiences to our users offering them benefits and new knowledge to take an image of Peru yesterday and today.

VISION
We are a leading company in the operation of tourist services in Latin America. At the end of this decade, the parameters and standards of the service will be the most competitive in the Andean Group expressed in qualities and satisfaction of pleased customers.

VALUES
1. Absolute Responsibility: We cultivate the most precious value of the tourist operation.
That is, to fully and entirely comply with the agreed and committed services.
2. Regarding Peruvian Culture: We strongly maintain the great contributions that we have left to humanity in social, cultural, natural, and architectural aspects.
3. Solidarity: We share the fight against poverty by promoting decent employment among the peasant communities where we operate, especially in the mountains and jungle.
4. Commitment to the Protection of Nature: Being a company linked to the environment, we have a firm commitment to their protection by having assumed the commitments of the Rio Charter on global warming.
5. Compliance with Standards: As a formal business organization we comply with government requirements and standards by complying with their regulations and protocols of good practices.
Turismo Inkaiko is not a new company: 42 years of services without blemish endorse us. The know-how acquired and translated in your organization is the support for which thousands of satisfied customers are our best guarantee and reference.
Through this long period, we have been able to set up our infrastructure with offices, premises, and vehicles in Lima and Cusco which are part of our heritage. On the other hand, the staff of executives, now in the second generation, such as the staff of workers, collaborators, suppliers, and official guides confirm a solid team.
We offer the market services and intangibles oriented to Sun, beaches, nature, culture, congress, and events.
Because we occupy a place in the market, we enjoy an active membership in distinguished guilds and business associations such as APAVIT, and CANATUR, whose certifications we accompany.
The commitments we have made to the country since we joined the market in 1980 are as follows :
1. Technological: The use of state-of-the-art technology is one of the great contributions that we bring to the operation of services. These are manifested in the state of equipment in the trekking that we offer mobile phones, modern vehicles, websites, blogs, and electronic newsletters.
2. Environmental: We have a protocol of good practices and effective recommendations to our clients regarding the conduct and attitude they must
3. assume towards the natural and cultural heritage of the country
4. Intensive Marketing: The productive chain to generate more wealth begins by selling more. In that sense, our contribution is to invest more to generate more employment, production, and consumption so that the sectoral GDP grows. This involves actively participating in international tourism exchanges to place our products.
BASIC POLICIES AND STANDARDS OF CONDUCT
• SERVICE
There is only one chance for a good first impression. For this reason, the first contact with the customer is decisive. Service is to be helpful. To our customers and our colleagues. Who is not useful, you need to make sure you do what is necessary to change this situation quickly.
• ORDER AND RESPECT
Order is the basis of progress. We expect from each of our collaborators a dedication to order and organization that is the product of self-discipline at work. The people who work at Turismo Inkaiko also strive to be respectful of others in what we say and what we do.
• RESPONSIBILITY
We expect intelligent, responsible, and capable collaborators to «Make things happen.» RULES OF CONDUCT
1. Personal presentation: Personal presentation is of utmost importance to work in Inkaiko Tourism.
The company will supply uniform shirts and blouses with the Logos of Turismo Inkaiko, which must be used both in the company’s facilities and in events attended as representatives.
In case of being terminated, the worker must return the uniform(s).
Ladies are asked to avoid wearing low-cut blouses, short skirts, or very tight pants, as well as excess makeup or extravagant hairstyles.
Keep careful attention to your appearance. Keep yourself at all times presentable, clean, and with the uniform in perfect condition.

2. Order and Punctuality:
Indispensable factors for a good performance of the tasks are order and punctuality.
These two factors apply from compliance with working hours to the last details of customer service and internal procedures.
Don’t be late for work. No need. If you agree on something with a client, fulfill it in the promised
time.
Keep your workplace tidy at all times. Don’t pile up trash and archive your documents where you can keep them under care and control.
3. Customer service:
With a pleasant countenance, eye contact should be made with the visitor as soon as he enters our facilities, and give him a cordial, clear, and kind greeting.
The treatment of the client must be framed within the norms of the culture that characterizes us in Turismo Inkaiko.
Very gently, and in due course, the customer should be asked what he is called, remember him, and continue to call him by name. This it constitutes a very important personalized attention to distinguish us.
Be courteous to customers at all times. Listen carefully and strive to take good care of it. Do not tweet customers (try «you») or shout (try «you») unless there is already great trust and/or if they are people of the same age. Be careful about how you address customers.
..
Use of the company’s media The communication of the company such as telephone, radio, Internet, Skype, and Chats are the main tools and are for exclusive company matters.
Phone calls should preferably be answered at the first stamp, giving the name of the company, greeting and identifying yourself by name.
Do not use telephones, faxes, mails, internet, Skype, radio for personal uses without authorization from management.
Always answer the phones as quickly as possible and identify yourself and say hello.
4. Cell Phone:
The use of personal cell phones is suspended for incoming or outgoing calls and/or messages during working hours. Cell phones should be turned off once you get to work. Anyone who abuses this aspect will be subject to a written warning and to the provisions of the labor code regarding the misuse of working time.
5. Human relations:
An excellent practice of human relations between the work team, is ideal to maintain a pleasant work environment and reflect a magnificent image of the company outwards, with customers and suppliers.
The practice of moral principles and education must prevail at all times.
Relationships that go beyond a simple employment relationship are not recommended within the company, and their manifestations must be outside the company premises and working hours. In the case of formalizing the conjugal union, one of the two must present his resignation from the position.
6. Attendance at staff meetings :
Attendance at weekly staff meetings is required, which will be scheduled at convenience so as not to interrupt customer service.
7. Training and Self-Training:
Every employee of the company must be willing at any time to attend training inside or outside the company, necessary for their performance in daily tasks.
The ability to perform their duties is everyone’s responsibility. It is mandatory to carry out a constant work of self-training by consulting informative materials related with tourism, national and international such as catalogues. Embassy warnings
and notices, communications from Airlines, newspapers, tourist magazines, wholesalers’ manuals, Internet, company websites, etc.
Your discipline, kindness and desire to improve will be highly appreciated.
6. Departures from the office:
Departures from the office during working hours are restricted for work matters.
Departures for different purposes must be authorized by the management or the person in charge at the time the permit is needed.
7. Visits from friends or family:
Visits are restricted to a minimum of time and frequency that do not interfere with the normal functioning of the daily work of the office, the latter having priority over the former. All staff members must be available with priority for the attention of the public, both in person and by telephone.
8. Social commitment
Turismo Inkaiko and all employees of the company have the obligation to report to the corresponding authorities any situation of commercial sexual exploitation of minors, sex tourism, sexual abuse, consumption of illegal substances and pollution or alteration of the environment; for which the respective procedure is in place. They are recommended to be attentive and take the respective measures and forecasts of the case.
9. Holidays and permits
For the request for vacations and permits, the collaborators of the agency must complete the formula established by the management for their respective processing and approval.
REPORT OF ARRIVAL AND DEPARTURE TIMES
Office hours are Monday through Friday from 10:00 a.m. to 20:00 p.m. and Saturdays at 14:00 p.m. In order to keep track of attendance, the hours of entry and exit of staff shall be documented by means of a digitized system, showing the following parameters:
There are five extra minutes to mark the entrance without reporting a late one, which means that the entrances after 8:05 a.m. they are late.
• The departure to lunch should not be marked.
• It will be that the amount of the monthly salary that we have stipulated
is maintained, but if the assisted hours decrease, there will be adjustments.
Quotation of services and products:
Emphasize that price calculations must be very careful, especially with regard to air tickets and packages that have to be paid in US Dollars. Or Peruvian Soles. Remember that in case customers pay in dollars, we must consider the current exchange rate so as not to lose the commission that we must earn.
They should consider improving that figure as much as possible by taking advantage of offers that are in the system.
As they were informed, errors in the calculation that cause a decrease in the fixed rate, will in turn cause reductions in the salary and will be your sole and exclusive responsibility.
They are assured that if they are careful, they will not suffer any consequences.

SALES
Sales management should be done as expeditiously as possible by charging the customer as soon as the customer is willing.
In no way should we allow customers to leave the office without paying. As long as you have not been paid, you have not made the sale and there is a risk, at best, that the prices will rise to difficult situations that, if they are avoided, resolve with the client are detrimental to the profits of the agency. In these cases, you will also assume the responsibility described in the previous paragraph. And in the worst case already with all the information he has acquired, the client can buy online or in another agency and ruins everything the time invested. Follow-up is important to achieve sales.
It is an essential requirement to capture the contact information with the customer to whom a proposal has been made or product information has been provided. With the information in their hands, they must systematically make contact with customers to try to make the sale.
When receiving a call, they should ask the person’s name and the subject matter of the call. If the call is received regarding for a customer, the data will be taken to return the call in a timely manner. Calls will not be passed in which the matter for which it is being
received is not identified and that is clearly of business concern. Your personal affairs can be resolved during lunchtime or outside of working hours. Please inform your family and relatives of this measure so that you are not affected by the measures that management is forced to take. Only calls that have to do with the company’s business will be allowed by any of two means:
1. The attention of the clients and any labor of the agency are priorities and for no reason should be neglected.
2. The contempt of this order will generate a reprimand from the management with the consequences of the case.

PROCESSES
For a good performance in the work, it is necessary to carefully follow the established processes to record sales and pay suppliers. There is an established order that should not be varied and that it is essential to maintain. Compliance in payments to suppliers is something in which we have traditionally been very punctual. These policies have achieved us great prestige with the wholesalers and agencies with which we have a
commercial relationship. Turismo Inkaiko is not willing to lose an iota of that prestige, so that a margin of time must be ensured between the payment of the client and the required moment of payment of the supplier.
The customer should not be given the limit that the supplier gives us because we get into trouble if the customer does not pay on time. We must avoid walking in races and jeopardize not being able to make the payment on time for my absence, giving the client an advance deadline and deadline at least 36 hours in advance (day and a half).
Example: Day and time limit of payment to the supplier – 4 p.m. of the Month = Day and time limit to receive payment from the customer – 10 a.m. of Tuesday.

LOGISTICS
In the office all computers are networked. There are some that operate printers and the billing system necessary for the sales process. If your computer has any of these tasks assigned, make sure that no colleague needs the operationof your computer before turning it off at the end of your workday.
In case you have had to leave your equipment on, instruct who is left using it, to turn it off when it is finished.

CONTROLS
Undergoing the controls is the healthiest thing there can be. Provides security and protects against mistrust. Due to the recent situation, the manager, Hilda Paragulla de Delgado is the only one who can give permissions to make payments to suppliers. The money must be deposited in full in the accounts of the company and make payments from our accounts. Direct payment to
suppliers will not be allowed to be uncontrolled. Any penalty that is generated by the non-payment on time for not observing the guidelines of the paragraph of PROCESSES, must be covered by the client or failing that, the seller.

DISCIPLINE
Discipline is a process of getting used to something necessary to perform tasks, hygiene processes, food and many others that we could list. In Turismo Inkaiko it is required to acquire the discipline at least in the following aspects:

• Punctuality.
• Report the daily check-in and check-out time .
• Execute the established sales and billing processes.
• Use the logs and follow them up.
• Maintain order and cleanliness in each other’s workstation.
• Maintain order and cleanliness in the common areas (office, bathroom, kitchen).
• Collect the trails generated in the kitchen by the activity of having lunch or coffee.
• Separation of solid waste.
• Turn off the monitor when you are absent from the workstation.
• Use of re-use paper for internal stationery.
• Avoid leaving white paper on printers that generate expense of the same when sending internal prints.
• Follow the points listed above.
• Keep confidentiality in the work area of each of you.
• Avoid extended personal conversations during working hours with colleagues or clients.
• Do not connect to social networks in a personal capacity during working hours.
• Use of the uniform and / or come dressed appropriately with the guidelines that have been established.

GENERAL MANAGER PROFILE
Mission of the post Optimize the company’s own resources with the aim of promoting the best financial results for
shareholders, based on complying with existing legal standards and creating an efficient and productive work environment. Search for new market niches and improve marketing and sales indices, corporate sales, coordination of plans.

Functions
✓ Control the proper management of the physical, economic and human resources of the company.
✓ Direct the progress of the operations of the business following the guidelines established in the Board of Directors.
✓ Define the quality and service policy in accordance with the objectives of the organization and the expectations of customers, ensuring their adequate participation.
✓ Set the general parameters for the preparation of budgets and business plans to present them to the
Board of Directors.
✓ Comply and enforce the legal rules, statutes and resolutions of the General Meeting.
✓ Represent the company before the authorities, suppliers, customers and other internal and external
bodies.
✓ Establish the rules for the application of policies in the different areas of the company.
✓ Submit to the Board of Directors the company’s financial statements for approval.
✓ Generate excellent financial and commercial results
Technical Skills
✓ Management
✓ Financial
✓ Personnel Management
✓ Sales
✓ Budgets
✓ Commercial Strategy
Soft Skills
✓ Communication
✓ Organization
✓ Planning
✓ Leadership
✓ Strategies
✓ Decision making
✓ Authority

PROFILE OF THE GENERAL SUPERVISOR
Mission of the post Collaborate in the planning and organization of the area to which it was affected within a Service, directly supervising the tasks to be carried out, always ensuring the most effective use of the assigned resources, in accordance with current regulations and with the planning, guidelines and indications received from their superiors.

Functions:
✓ Project or plan the work of the day, establish the priority and order, taking into account the resources
and time to do it, as well as the degree of ffectiveness of your collaborators, as well as the way to develop said work within your department. Project in the short, medium and long term.
✓ Directing: delegates authority and makes decisions, begins good human relations , ensuring that their instructions are clear, specific, concise and complete.
✓ Develop: seeks the constant improvement of its staff, developing their skills at work, studying and analyzing work methods for new and old staff, thus raising the levels of efficiency of its employees, motivates towards work, increases job satisfaction and achieves high quality work and achieves
greater business productivity in the organization.
✓ Control: creates awareness in its collaborators so that each of them is the own controllers of their management, then the supervisor acts as a conciliator of all the objectives set. Technical Skills
✓ Financial
✓ Personnel Management
✓ Sales
✓ Budgets
✓ Commercial Strategy
Soft Skills
✓ Communication
✓ Organization
✓ Planning
✓ Leadership
✓ Strategies
✓ Decision making
✓ Authority
RECEPTIVE COUNTER PROFILE
Mission of the post The Travel Agent «organizes trips», attends and guides tourists on the characteristics,
facilities, modalities and conditions related to the attractions and technical services, as well as the best way to enjoy them.

Functions:
✓ Plan and elaborate itineraries individually, individual trips and group trips.
Nine out of ten agencies organize group trips.
✓ Offer and sell already organized trips.
✓ Make the necessary reservations in hotels, motels, accommodation in summer areas, meals, car rental, sightseeing, transfer of passengers and luggage from terminals to hotels and tickets to special shows, such as music and theater festivals.
✓ They should know to advise the client, on the many details involved in current travel, such as luggage and travel insurance, language study material, travel checks, foreign currency exchange, necessary documents (visas and passport) and requirements doctors (immunizations and vaccines).
✓ You should have knowledge about the schedules of connections between trains, planes,hotel prices, their quality, characteristics, if the prices include local taxes and discounts .
✓ Make reservations for some specific activities, such as religious pilgrimages, conventions and business trips, gastronomic and sports trips. Conventions and business travel make up half of the travel agency business. Technical Skills

✓ Management of Office at an intermediate level
✓ English language management
✓ Knowledge of the Sabre system
✓ Preparation of quotes
✓ Program Writing
✓ Sales Skills
Soft Skills
✓ Communication
✓ Organization
✓ Planning
✓ Strategies
✓ Decision making

EVACUATION AND EMERGENCY PLAN 2022
Developing Concepts
Emergency: Unwanted and insufficiently controlled condition or situation, which requires greater assistance than can be obtained by personnel who are working in an area at a given time, or who cannot be controlled in a normal manner and which results in in
damage to persons and/or property.
Emergency Plan: Final result of a series of actions written in a document, as a result of
analysis, observation and evaluation, in order to adequately guide prevention actions, mitigation, preparation, response and rehabilitation that demands an emergency situation caused by the vulnerability of people, activities or buildings to natural or man-made
threats.

OBJECTIVES OF THE EVACUATION AND EMERGENCY PLAN
General Objective Define the procedures, instructions and information necessary to mobilize with agility
and efficiency the existing resources in the agency when the impact of a threat occurs, in order to minimize the consequences of an emergency, both in the people involved as in the goods.

Specific Objectives
a) Protect the lives of all those potentially affected by an emergency situation.
b) Reduce losses caused by an emergency.
c) Have trained personnel in the care of an emergency so that they can act correctly to
face an eventuality.
d) Procedure’s that allow to face an emergency without endangering those who develop
such procedures.

DESCRIPTION OF THE ENTITY
Turismo Inkaiko Group is an organization that is dedicated to making people’s dreams of travel and knowledge of new places come true. We work so that people have more and better opportunities to travel and expand their horizons. In addition, we work to make known the values and attractions of our area to the world.
Proud to belong to great prestigious institutions such as APAVIT, COTAL, AFEET among others Turismo Inkaiko is focused on promoting international relations, travel and tourism in Peru.
STRUCTURE OF THE PLAN
The structure of this plan shall be as follows:
 Vulnerability, and identification and location of threats.
 Action plan.
 Before the emergency.
 During the emergency.
 After the emergency.
 Training, testing and evaluation of the plan.
DEVELOPMENT OF THE PLAN
We understand by threat the presence of a natural phenomenon or caused by human action, which can endanger a group of people, their works and their environment. By their origin these are classified into two groups:

 Natural origin
 Caused by human action
According to the possibility of presenting greater danger to our community we establish
the following order:

NATURAL ORIGEN
EARTHQUAKES «An earthquake is a vibration of the different layers of the earth, which is produced by the
release of energy that occurs when a block of the earth’s crust rubs or breaks. Four different processes that cause seismicity are:
By movement of tectonic plates. By volcanic action. By rupture of the earth’s crust (local fault). By underground explosions made by man.

TSUNAMIS
In different sectors of the five kilometers of the Miraflores ocean front, through banners, panels and posters, the Municipality details the location of three exit stairs and the evacuation path for pedestrians, located at the height of the beaches “Los Delfines”, “Punta Roquitas” and “Makaha”, as well as the ascent to the Armendaris bridge.
In the case of vehicle drivers, the evacuation zones are the routes up to the Armendaris bridge and the Bajada Balta, as well as the Road of the Los Delfines oval to the San Martínbarracks that leads to the Del E jercito Ave. At several spots along the beaches are installed
megaphones by means of which, in emergency situations, people can be guided for their immediate pedestrian evacuation and, in the case of vehicles, avoid the traffic congestion.
CAUSED BY HUMAN ACTION
They are the mistakes that man makes, consciously or unconsciously, in the use of natural resources or the technology he has managed to develop. Directly or indirectly humaninduced disasters could be mentioned here: wars, epidemics, environmental pollution and
for other reasons.
FIRE
«Fires are generally a man-made phenomenon, carelessness or lack of foresight, but the main cause is man himself. Fires have the characteristic that their destructive capacity depends on the fuel elements that feed them and the resources used to combat them, as well as on the speed with which they are controlled. The destructive action of a fire touches material goods, buildings, forests, and human lives».
Chemical and biological threat Chemical and biological threats are found by chemical accidents and exposure. An
accident is defined as any unwanted and insufficiently controlled event or event, which results in damage to people, infrastructure, the environment and also, with losses in processes. Most chemical accidents can be prevented. The identification and knowledge of chemical and biological substances are a priority to avoid and mitigate a chemical accident. Exposure refers to the damage caused mainly to the person in their organs or in
their health in general by being exposed, over time, to an unprotected chemical or biological agent, either due to ignorance or non-use of the adequate protection, in
TURISMOINKAIKO this is not a risk in a close range.

LOCATION OF THREATS
EARTHQUAKES
The entire office and the areas where tours are offered, especially inside buildings, near shelves of books or other objects.

TSUNAMI
All districts perimetric to the office such as Magdalena, Chorrillos, La Punta would be affected by this natural disaster.
Fire
The risk of fire is present in any building or installation as long as they find electrical services or other special uses.

VULNERABILITY
NATURAL ORIGIN
Earthquakes The structure where the agency is located, despite having many years of construction, has little to have been remodeled. Their vulnerability is not very high, however precautions must be taken in the areas and activate the emergency plan if necessary in conjunction
with those in charge of the facilities.

TSUNAMIS
La main TURISMOINKAIKO office is located in the district of Miraflores, that is on the Peruvian coast, due to its situation its degree of vulnerability is high to cause of a tsunami.

THREATS CAUSED BY HUMAN ACTION
FIRE

a. Buildings Fire vulnerability in the office is mainly found by incorrect, deteriorated electrical connections, exposed wires, excess heat sources for a given area, overloading of a circuit.
It increases the risk of fire in warehouses with excess stationery and flammable material.
Carelessness in the use and maintenance of equipment in the office.

ACTION PLANING
BEFORE THE EMERGENCY

Before the emergency, work must be done on prevention, mitigation and preparation of personnel to face the emergency. Prevention consists of a series of measures to prevent an event from causing an emergency. Mitigation is the application of measures to reduce
the effects that the occurrence of an event would cause. Finally, preparedness is the stage at which response actions to an emergency that cannot be avoided are planned and organized. Mitigation actions are applied and the different brigades (fire prevention and fighting, evacuation, first aid, surveillance) are prepared for the prompt and adequate response to the event.

NATURAL FORCES THREAT
EARTHQUAKES

Periodically check the building and hallways to make sure all shelves and furniture are fastened and do not find misplaced objects that could impede traffic.
Know and practice the evacuation plan, so that employees identify safe exit routes.
Signage in each building is vital for an evacuation.
Security doors should open easily, for which they will be checked periodically.
It is important to know where the water, gas and electricity box faucets are located to close them and disconnect in case of emergency. The location and use of fire extinguishers and first aid kits should be known.
Execute action and evacuation drills in case of an earthquake.

Tsunami
In different sectors of the five kilometers of the Miraflores seaside, despite the 80 meters cliffs, there are banners, panels and posters, the Municipality details the location of three exit stairs and the evacuation path for pedestrians, located at the
height of the beaches Los Delfines, Punta Roquitas and Makaha, as well as the ascent to the Armendaris bridge.
In the event of a tsunami warning, stay informed and ready to act. Learn how to properly turn off water, gas, and electricity supplies. Gather your family beforehand to define an emergency plan in case of tsunami.
Train yourself with your co-workers for brigade preparation.
Always keep a first aid kit handy.
Have at your disposal a flashlight and a radio, with spare batteries.
Count on a non-perishable food reserve and plenty of water bottles.
Prepare a backpack with basic necessities and warm clothes.
Participate in all drills.

CAUSED BY HUMAN ACTION
Fire
Fire is one of the great killers around the world. Work becomes safe when each of us can identify the kinds of fires and how to prevent them. General fire emergency preparedness is first given with knowledge of vulnerabilities. Mitigation will depend on that knowledge, on the training of fire and evacuation brigades. Having fire extinguishers suitable for the potential type of fire, smoke detectors and hydrants in good condition are also good measures. There should be signage in the office locating emergency doors, exits
and escape routes. All electrical installations must be piped and devices (switches, lamps, distribution panel) explosion-proof. There must be fire extinguishers and personnel must know how to locate and use them. Attention should be paid to all equipment (printers,
computers, etc.). This implies that each person in charge is concerned about their correct use, maintenance and very important that they are turned off during non-working hours.
The action protocol for the preparation of the water pipes must be prepared upon the arrival of the Firefighters. This protocol should be assigned to maintenance personnel and tested. There must be a copy of all the keys of the company identified. In case of an
emergency, it will be up to the guards to locate the keys of the place of the emergency, in case they are needed. Execute action and evacuation drills in case of fire.

DURING AN EMERGENCY
NATURAL ORIGEN

During the earthquake, the following instructions must be followed:
Stay calm. Think clearly about what is most important in those moments. «Don’t let yourself be dominated by panic.» Assess your situation. If you are inside a building, stay there, unless there is a free exit nearby and you are sure that you are not in danger outside. If
you’re out, stay there and care about windows glass can fall. Warn people around you to cover up. Beware of objects that may fall. Take shelter next to a desk, wooden table or other strong furniture if you are in an office, where you make a triangle. If there is no furniture, head to the corner of a small office or hallway. Squat or sit, grabbing the furniture, covering your head and face. Door frames are not necessarily the safest places because of the opening and closing movement of doors and the fact that they are not as strong as expected. Avoid approaching walls, windows, shelves, stairs and the center of large rooms .

TSUNAMI
In case of tsunami alarm be prepared to evacuate immediately.
Stay calm, don’t run away, and avoid panicking.
Activate your emergency plan and follow previously established evacuation routes.
Move away from the coastal area, you need to move towards a place that is high.
Use battery-powered radio to stay informed about what’s going on.
Through the radio, follow the recommendations of relief agencies .
Do not forget to take the aforementioned emergency equipment with you.
Stay with your peers in a safe place, and help calm others.

CAUSED BY HUMAN ACTION
FIRE

During a fire, the following instructions must be followed:
In case of a small fire if the person knows how to activate the extinguisher immediately
try to put out the fire or ask for help.
If the emergency is greater, the person who discovers the fire will immediately give the
alarm and the communication chain will be activated.
Upon hearing the fire alarm all staff and visitors should evacuate the office, following the
evacuation plan described in the procedures section.
The fire brigade will try to put out the fire with the appropriate extinguisher if it is a small
fire.
In case of not controlling the fire immediately call the Bomberos.
Un miembro de la Brig ada de Incendios asignará una pers ona que reciba to the Fire
Department and make indication of the location of the event, the type of materials that
are being consumed and the location of the water sources nearby (wells and tanks).
The staff will provide a member of the fire brigade with the keys related to the event
venue. All working equipment will be extinguished at the scene of the fire and all
electrical panels will be disconnected. People will be prevented from entering the place,
with the exception of support groups.
All telephone lines must be left free.
The team of the First Aid brigade will be in charge of supporting in case of an injured.

CHEMICAL AND BIOLOGICAL THREAT
In case of fire proceed as indicated above.
In case of spillage of a liquid or solid chemical, the area should be isolated with absorbent
materials and cut off the flow of the product.
They can be sand, sawdust, diatomaceous earth or tow, or special absorbent materials.
The area must be evacuated by the rest of the staff except the support team.
In case of fuel spill, the fire department will be called for the proper control of the spill.
We proceed to isolate the area and evacuate the area.

AFTER THE EMERGENCY
NATURAL ORIGEN
EARTHQUAKE

1. In case of injuries, first aid will be offered and attention will be given to emotional
reactions to the event. People with serious injuries will not move unless they are in
danger
2. Evaluate the damages that may occur in the construction and determine if its
permanence in it is safe or not. For this evaluation it is recommended to have the
opinion of a professional in the field of construction.
3. Gas leaks will be checked. If any are detected, the valve of the gas tank will be
closed immediately.
4. Check the water, gas and electricity faucets.
5. Precautions will be taken with broken glass. Use a portable or car radio to get
information.
6. The phone will not be used unless it is an emergency. Use text messages only.
7. Matches or cigarettes will not be lit.
8. If there is a fire or the danger of one arising, firefighters will be called. If the fire
is small, an attempt will be made to put it out.
9. Downed power lines or damaged electrical appliances will not be touched.
10. Spills of flammable chemicals and liquids will be cleaned up.
11. Warehouses and storage sites shall be inspected with caution.
12. Access roads will be cleared of debris. Access/traffic to them will be controlled
until the security of these is determined.
13. Be aware of the indications provided by the National Commission
Of Emergency and Local Committees through the media.
14. Any information to third parties or press will be granted only by the
Management.

TSUNAMI
15. Check that your colleagues are safe and secure.
16. Do not return to the coastal area until authorities say you can do so.
17. Stay very attentive, remember that there may be several waves simultaneously.
18. If you are trapped, warn by shouting, and if possible, cell phones or phones.
19. Check the operation of your phones, and only use them in case of emergency.
20. Keep an eye out for recommendations from relief agencies via radio.
21. After the tsunami, the affected area will be flooded and dangerous, be careful.

CAUSED BY HUMAN ACTION
FIRE

After the fire we proceed to:
22. In case of injuries, first aid will be offered and attention will be given to emotional
reactions to the event. People with serious injuries will not move unless they are in
danger.
23. Evaluate the damages that may occur in the construction and determine if its
permanence in it is safe or not. For this evaluation it is recommended to have the
opinion of a professional in the field of construction.
24. Review the entire power grid to assess damage and define secure connections.
25. Verify that the gas pipes and cylinders are in good condition and do not find leaks.
26. Spills of flammable chemicals and liquids will be cleaned up.
27. Warehouses and storage sites shall be inspected with caution.
28. Access roads will be cleared of debris. Access/traffic to them will be controlled
until the security of these is determined.
29. No power line will be used until authorized by the electrician.
30. Any information to third parties or press will be granted only by the Management.
IMPLEMENTATION OF THE PLAN
The persons responsible for the implementation of the plan are as follows:
31. Members of the Emergency Commission
32. Members of the Brigades
33. In addition, the collaboration of the following external entities:
34. Fire Department
35. Peruvian National Police
36. Hospital
37. Ministry of Health
38. Municipality of Miraflores

TRAINING, TESTING AND EVALUATION OF THE PLAN
Once the Emergency Plan is completed, information and action are required to be
effective. Success in the implementation of the Plan will be in everyone’s understanding
that its main objective is to save lives. The Emergency Plan should be based on the training
of its people, starting with a risk communication program, where shown the workers a
Continuous Training Program, on the different risks of your area of work. The roles and
responsibilities of each one must be defined in order for the plan to be useful.
The company’s Emergency Plan must be updated at least once a year.
They should also have an agenda of meetings and trainings and send their observations.
Finally, it is up to the Directorate-General to convene meetings, drills and evaluations.
Evacuation Protocol
When you hear the alarm all staff and visitors should initiate eviction from the office. Follow
the instructions of the Evacuation Officer:
1. Form a row to the exit closest to you at the time of the emergency.
2. Always walk on your right.
3. If it is a fire and there is a large amount of smoke, it should a very dangerous risk
for life. Try to avoid breath without a cover on your noose, and you must take a
down position due smoke go up.
4. In case of fire before opening a door turns on the temperature first, if it is hot, leave
it closed and look for another exit.
5. You need to be especially careful with broken glass, hot surfaces, objects, etc.
6. Don’t give yourself back for what you left at your job. Belongings are replenished,
people are not.
7. When carrying out the eviction, everyone should go and concentrate on the
meeting point designated above. If that place is threatened, another alternative will
be indicated.
8. The evacuation officer, upon arrival at the meeting point, must make an inventory
of the people.
9. The injured will be taken to safety.
10. All persons must remain at the meeting point awaiting instructions.

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